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This Return & Refund Policy outlines how returns and exchanges are handled at Wave Fragrances.
Return Eligibility
We accept returns only if:
- The product is damaged or defective
- You received the wrong item
To be eligible, you must contact us within 3 days of delivery.
Non-Returnable Items
We do not accept returns for:
- Used or opened products
- Items without original packaging
- Change of mind orders
Return Process
To request a return:
- Contact us at our email within 3 days of receiving your order
- Provide order details and clear photos of the issue
- Our team will review and respond with instructions
Refunds
If your return is approved:
- Refunds will be processed via original payment method or agreed alternative
- Processing may take 5–10 business days
Exchanges
We may offer product replacement instead of refund depending on stock availability.
Contact Us
For returns or refund support: